If you cancel an order or return the product after it is received because you change your mind, in this case a 30% restocking fee calculated on the total amount of the invoice for the order (including shipping cost) will be deducted from your purchase price and the balance will be credited via the payment channel that the order was originally paid for. For example, if the order was paid via Paypal, then the refund will be issued via Paypal.
Subject to any rights you may have under Australian Consumer Law, we cannot accept returns or exchanges for sales items, non-Australian orders, special non stock orders, cut lengths of wallpapers, samples or contact papers, special indent orders, tinted paint, and aerosols.
Information about your consumer law rights is available on the ACCC’s website - www.accc.gov.au. These rights cannot be excluded. If you believe that you have a consumer law issue and are entitled to a repair, replacement or refund, please contact us directly to discuss the process required for the return of the product.
If you would like to return a product, you must contact us via email, telephone call or website contact us form to be given a return authorisation number. This number, plus a return address, must be specified when you return the goods.
Call: 9525-7489 or email: info@crockerspaint.com.au Website: www.crockerspaint.com.au
Any products being returned must be received by us, together with the return authorisation number, tax invoice and return address within 30 days TBC from the date of delivery Only uncut, unopened products in their original factory packaging are returnable. You will need to pay the return freight charges and these charges are not refundable. Your refund will be done after goods are received and inspected. Your refund will be done less the 30% restocking fee and we will go to the payment method you used for the original purchase. We will not refund the original shipping amount paid for change of mind. Opened and damaged products are not returnable.
Crockers are happy to assist you with the calculation of the roll quantity required but we do not take any responsibility if you over order or under order. We recommend you go to our FAQ’s area on our website where there is a third party online wallpaper calculator graph for you to use. We also recommend that you have a wallpaper hanger to give you a measure and quote for roll numbers required as an added confirmation for roll numbers needed.
There are strictly NO REFUNDS on any excess rolls that have been especially ordered in for you. Under ordering and then ordering more at a later date can result in different batch/run numbers which can vary in colour and shade to the original order. Please contact us if you wish to discuss your options.
Information about your consumer law rights is available on the ACCC’s website - www.accc.gov.au. These rights cannot be excluded. If you believe that you have a consumer law issue and are entitled to a repair, replacement or refund, please contact us directly to discuss the process required for the return of the product.